Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather data you choose to share. This may include your name, company name, email address, phone number, delivery addresses, and specific floral requirements. We also collect payment details when you place orders, though processing is handled securely by our payment partners.

For our corporate clients, we might collect additional business information such as company registration details, preferred delivery timelines, and budget preferences. This helps us deliver a service tailored to your corporate needs.

When you visit our site, we automatically gather certain technical data, including your IP address, browser type, device information, and how you navigate the site. We use this information to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver exceptional service. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and replying to your inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Maintaining records for business and legal compliance purposes

We also use aggregated, non-identifying information to analyze market trends and improve operations. For instance, we may examine which types of arrangements are most popular in different seasons to better plan inventory.

With your explicit consent, we may share information about seasonal options, exclusive promotions, or new services that could interest your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information remains within our business ecosystem and is shared only when necessary to provide our services or to meet legal obligations.

We collaborate with trusted service providers who support us in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations relevant to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness and employ multiple layers of protection. Our systems use encryption for transmitting sensitive information, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is restricted to employees who need it for their roles. Our team receives ongoing training on privacy practices and data handling procedures.

Payment details are processed via secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems – this data is handled by certified payment processors who specialize in secure financial transactions.

While we maintain strong security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address evolving threats and uphold the highest protection standards possible.

Your Rights and Choices

You have several rights regarding your personal information. You may request to view the data we hold about you, ask us to correct inaccurate information, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only for as long as it is needed for business purposes and legal requirements. Order records are kept for accounting and warranty reasons, while marketing preferences remain until you request removal.

When we no longer need your data, we securely delete or anonymize it. Some information may be kept longer if required by United Kingdom business laws or for legitimate business interests such as fraud prevention.

Cookies and Website Technology

Our site uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain website features.

Essential cookies are necessary for the site to function properly – they enable basic features like page navigation and access to secure areas. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, improve page performance, and enhance user experience. This information is collected in aggregate form and does not identify individual users.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If Garden Ridge Oak undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of such changes and ensure that your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we discontinue operations, we would ensure that your personal information is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will inform you by email or via a notice on our website before the changes take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult users. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from someone under 18, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom's jurisdiction. However, some service providers may process data abroad. When this occurs, we implement appropriate safeguards to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those related to business operations, financial transactions, and handling of customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.